Terms & Conditions

No employee, representative or agent has the authority to modify these terms and conditions.

Payment for your lesson constitutes acceptance of these terms and conditions. You and all participants named in the booking acknowledge that skiing and snowboarding are hazardous sports. Pure Joy accepts no liability for lost, stolen or damaged equipment, accidents, injuries or death occurring before, during or after a lesson.

The person making the payment is responsible for informing every participant in the booking of these terms, conditions and all relevant information.

All services are non-transferable and non-refundable, except where otherwise expressly stated in these terms.

Valid lift passes are compulsory and are not included in the lesson price. They are required for all lifts, including magic carpets.

Participants must arrive at the meeting point 15 minutes before the scheduled lesson start time.

Please arrive with your ski or snowboard equipment ready and a valid lift pass available for use.

Lessons will not be extended or rescheduled due to a participant’s late arrival, regardless of the reason.

No compensation will be provided for weather conditions or other operational circumstances beyond our control.

To be considered for a refund due to illness or injury, you must provide a valid medical certificate issued by a local medical practitioner.
a. We must be notified before the scheduled start of the lesson.
b. We must receive the medical certificate within 24 hours of the scheduled lesson start time.

You must hold valid travel insurance covering accidents and injuries related to skiing or snowboarding. By booking, you confirm that you have this insurance.

Where a booking is automatically confirmed by the system, we reserve the right to review and cancel any booking that does not meet the applicable product booking terms and conditions.